Terms of Service

Velia is a complementary aid to caregiving and a presence-and-routine monitor. It is NOT a medical device, it does not diagnose, it does not prevent emergencies, and it is not an emergency service.

Event detection, including falls, is a best effort, with no guarantee of coverage. Velia does not detect every fall or every event, and does not replace supervision or care by responsible people.

Velia can alert you and help escalate an alert among family members, but it does not call emergency services on its own and does not guarantee response times. In an emergency, contact your country's emergency services.

By using Velia you represent that you have the right to install a Guardian where you place it and that you have the consent of the person being watched over. You are responsible for complying with local laws on recording and privacy, which vary by country.

You may not use Velia for covert surveillance or to watch over a person without their knowledge.

Essential fall and inactivity alert features are currently offered at no charge, at home and remotely. “Velia Pro” is a per-Home subscription that adds the features identified on the purchase screen, which may include live view, several cameras, several caregivers, the morning report and history. If the subscription ends, the free features available at that time keep working.

Purchases and renewals are processed by Apple App Store or Google Play. The price, currency, taxes, billing period, any promotional trial and renewal terms are shown before you confirm the purchase. Unless the purchase screen says otherwise, a paid subscription renews automatically until you cancel it through the relevant store. You can manage or cancel renewal through your store account; cancellation takes effect at the end of the paid period, subject to applicable law. Price changes will be communicated under store rules and applicable law.

Submitting an application does not guarantee selection and does not create a purchase. If a Home is selected, any courtesy Pro access will last for the period communicated, will not require a payment method, will not renew and will not be charged automatically. A participant may withdraw at any time.

We make our best effort to keep the service running continuously, but it depends on factors outside our control (your WiFi network, the phone's condition, battery, connectivity). Velia is provided “as is,” with no guarantee of uninterrupted availability.

Nothing in these terms excludes, restricts or modifies guarantees, rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees. Where the law permits, Velia's liability is limited to reasonably foreseeable loss directly caused by a breach attributable to Velia; it does not extend to failures of networks, devices or third-party services outside our control. Velia is a complement to human care, not a substitute.

We may limit or suspend access where necessary to protect people, the service or third parties, investigate fraud or abuse, or comply with law. You may stop using Velia and cancel a subscription through the relevant store. Deleting the app does not by itself cancel an active subscription.

We may update these terms or the service. If a change is material, we will give reasonable advance notice where practicable and will not reduce mandatory rights. The current version and effective date will remain published on this site.

The service is operated by VELIA CARE PTY LTD (ACN 701 619 650, ABN 70 701 619 650), Australia. The software, brand and content belong to their respective owners or licensors; these terms do not transfer intellectual-property rights to you.

These terms are governed by the laws of Victoria, Australia, without excluding mandatory laws where you live. Before starting a dispute, both parties will try to resolve it in good faith. Questions: contact@velia.care.